Returns & Exchanges

At ION8, we stand by the quality of our home hydration solutions and offer a 30-day return policy for unused products in their original packaging. If you are not completely satisfied with your purchase, we are here to help ensure your home is equipped with the perfect products.

Return Process

• 1.
  Initiate Your Request

  Log into your account or visit our returns portal with your order number and email address to start the process.

• 2.
  Prepare the Package

  Securely pack the unused items in their original ION8 packaging, ensuring all tags and protective seals are intact.

• 3.
  Ship It Back

  Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned items, your refund will be processed to your original payment method within 5-7 business days.